Order and Delivery

Do you have questions or need advice?

I'm here to help! Email me at info@babeth.be or fill out the online contact form. I'll do my best to respond as quickly as possible!

Perhaps you will find an answer to your question below:

1. ORDER

1.1 How to place an order?

It couldn't be simpler! Choose your favorite product, select the size if necessary, and click "ADD TO CART" . Once you've completed your selections, click "PLACE MY ORDER" . Then follow the instructions on the payment page to finalize your order.

Upon receipt of your payment, you will receive an order confirmation email. A second email will provide you with your package's tracking number!

1.2 Where can I find information about a product?

All product information is available in their description. For additional details on composition, sizes, or colors, please feel free to email me at info@babeth.be . I am available to answer any questions you may have.

1.3 Is it possible to reserve a product?

Yes, during checkout, you can choose to reserve the item in store. You then have two options: either pay directly online or choose to pay upon pickup in store.

1.4 An item I want is out of stock?

If a product is out of stock, you can contact me by email to check its availability in the showroom or to find out if it will be restocked.

Trick :

Follow our Facebook page to stay informed about new products and restocks. You can also contact us via Messenger.

2. DELIVERY

2.1 What are the shipping costs?

For Belgium, shipping costs are €2.99 for delivery to a relay point (up to 2 kg) and €6.49 for home delivery.

We also ship to France, Luxembourg, the Netherlands, Italy, Portugal, Germany, and Spain. Shipping costs are calculated at checkout based on your destination.

2.2 When will my package be shipped and delivered?

I do my best to ship your orders quickly!

Packages handled by Bpost arrive at your home. Delivery times are 1 to 3 business days for Belgium. For deliveries to a collection point with Mondial Relay, allow 3 to 4 business days before you can pick up your package. Orders placed on weekends will be shipped on Tuesdays.

2.3 Can I track my package?

Yes, you will receive a confirmation email containing a tracking number, allowing you to follow the progress of your package.

2.4 Can I modify my order?

Making changes to orders already placed is complicated. If you've made a mistake, please email me as soon as possible. I'll see what can be done, depending on the order status and any applicable conditions (sale items, etc.).

2.5 What if I was not at home when the delivery took place?

Don't worry! If you weren't there, the mailman will leave a delivery notice in your mailbox. You can then pick up your package at the designated post office.

2.6 Can I exchange or return an item?

If the order does not suit you (wrong size, defect, etc.), you can return or exchange an item within 14 days of shipment . Once the return is received, you will receive a discount voucher for the value of the returned items, valid for 6 months on the website or in store.

2.7 I received a damaged or incorrectly delivered item, what should I do?

In case of damaged item or delivery error, please contact me promptly with your name, order number and description of the problem. If possible, I will resend you the correct item. If not, you can choose between an exchange or a refund within 10 days . Return shipping costs will be my responsibility in this case.

RETURN AND EXCHANGE

If the order does not meet your expectations (wrong size, defect, etc.), you can return or exchange the items within 14 days from the shipping date. Here's how to do it:

1. Complete the return form included in your order.

2. Send the items to the following address:

BABETH SPRL

21 Rue Rosier Bois

1331 Rosières

Belgium

Once the return is received, you will receive a voucher corresponding to the value of the returned items or, in the case of an exchange, the new item (subject to availability).

RETURN CONDITIONS

Items must be returned in their original condition, unworn and free of defects (e.g., no makeup stains). Returns must be made within 14 days of delivery. You are responsible for return shipping costs, unless there is a defect or error on our part.

Important :

Promotional items cannot be exchanged or refunded.

EXCHANGE CONDITIONS

If you would like a different product, return the original item and a voucher will be sent to you. This voucher will be valid online or in-store. Exchanges are not possible for sale items.

DAMAGED ITEMS OR DELIVERY ERROR

If you receive a damaged or incorrect item, please contact me at info@babeth.be with your contact information and order details. I will check availability to resend the correct item or, if necessary, issue a refund within 10 days . In this case, I will be responsible for the return shipping costs.

For any further questions, please do not hesitate to contact us at info@babeth.be !